Service Engineer
3 days ago
Job Summary:
Polytec Ltd. is seeking a skilled Service Engineer to join our team. As a Service Engineer, you will be responsible for providing technical support and maintenance services to our clients.
Key Responsibilities:
- Technical Support: Provide telephone and remote technical support to clients to identify and resolve issues with our equipment.
- Equipment Maintenance: Perform routine maintenance and repairs on our equipment, both in-house and on-site, to ensure optimal performance and minimize downtime.
- Customer Service: Manage customer relationships, resolve critical situations promptly, and provide excellent customer service to ensure client satisfaction.
- Inventory Management: Assist with managing service parts inventory levels to ensure timely delivery of replacement parts.
- Training and Development: Provide service training to staff and distributors to ensure they have the necessary skills to support our equipment.
- Installation and User Training: Install and provide user training on our equipment to ensure clients are able to operate it effectively.
Requirements:
- Experience: At least 3 years' experience working in an equipment service environment, preferably with laboratory instrumentation.
- Technical Skills: Broad experience of providing service and support to customers, ability to read and understand wiring diagrams and instruction manuals, and IT literacy using Microsoft Office.
- Driving License: Full UK driving license.
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