Complaints Resolution Specialist
4 weeks ago
Portsmouth City Council is seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our Housing, Neighbourhoods & Building Services department, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.
Key Responsibilities:- Manage and resolve customer complaints in a fair and timely manner, ensuring that all parties are satisfied with the outcome.
- Work closely with internal stakeholders and external regulatory services to ensure compliance with relevant legislation and guidance.
- Develop and implement effective complaint handling processes to improve service quality and customer satisfaction.
- Collate and track actions, reporting findings internally and externally to customers, Elected Members, Senior Management teams, and other interested teams.
- Experience of responding to and managing customer complaints, including a sound understanding of complaints processes within local government.
- Excellent decision-making skills and good judgement, with the ability to work independently and as part of a team.
- Extensive and demonstrable IT skills, including the Microsoft 365 package (Word, Excel, PowerPoint, Teams etc).
- Experience of dealing with GDPR and Data Protection issues, with the ability to support others in developing an understanding while minimising risk and assuring compliance.
- A generous pension scheme.
- Up to 31 days annual leave per year pro rata + bank holidays.
- Flexible working options, including hybrid working with a minimum of two days office-based per week pro rata.
- A range of retail discounts via our reward portal.
- Free Access to Employee Assistance Program (EAP) and wellbeing support.
- Access to a wide range of training and development opportunities.
We are a disability confident employer and welcome applications from all areas of society. If you require any support in completing the application form, please contact recruit@portsmouthcc.
-
Complaints Resolution Specialist
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full timeJob Title: Complaints Resolution SpecialistPortsmouth City Council is seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our Housing, Neighbourhoods & Building Services department, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key Responsibilities:Manage and...
-
Customer Services and Driver Support Specialist
2 weeks ago
Portsmouth, Portsmouth, United Kingdom swaggie Full timeAs a key member of our team, you will play a vital role in delivering exceptional customer experiences and providing top-notch support to our drivers.We are looking for a dedicated and customer-focused individual to join our team as a Driver Support Advisor (DSA). As a DSA, you will be the first point of contact for our customers, handling queries,...
-
Core Applications Support Specialist
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Reed Full timeCore Applications Support SpecialistWe are seeking a highly skilled Core Applications Support Specialist to join our team at Reed. As a key member of our team, you will be responsible for providing 3rd line support for incident management on live systems, ensuring timely resolution of escalated issues.Key Responsibilities:Provide 3rd line support for...
-
Core Applications Support Specialist
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Reed Full timeCore Applications Support SpecialistWe are seeking a highly skilled Core Applications Support Specialist to join our team at Reed. As a key member of our team, you will be responsible for providing 3rd line support for incident management on live systems, ensuring timely resolution of escalated issues.Key Responsibilities:Provide 3rd line support for...
-
Operations Associate
1 month ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleThis is a dynamic and varied role that provides support across all KINTO Operational departments, ensuring seamless service delivery and customer satisfaction. As an Operations Associate, you will be the primary point of contact for customers, handling queries via telephone and email, and providing timely and effective resolutions.Key...
-
IT Support Specialist
2 weeks ago
Portsmouth, Portsmouth, United Kingdom 100% IT Recruitment Full timeIT Support SpecialistThis is a fantastic opportunity for an experienced IT Support Specialist with a passion for solving IT issues and excellent customer skills to join a leading IT company on a prestigious MOD contract.Duties:Providing 1st line support to End Users based both on and off site, requiring a full, clean driving licence.Resolution and/or...
-
Customer Service Representative
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full timeThis role at KINTO-UK Ltd, a Mobility Brand owned by the Toyota Group, involves working with customers across the entire driver journey. As a Driver Support Advisor, you will be the first point of contact for customers, handling queries via phone, email, and web chat. Your goal will be to resolve queries first time and build sustainable relationships through...
-
Customer Service Manager
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service ExecutiveA fantastic opportunity has become available for an experienced Customer Service Executive to join a team where you would manage various client enquiries. Managing client accounts and relationships means no two enquiries will be the same.Key Responsibilities:Client Enquiry Management: Assist customers with various enquiries via...
-
Customer Service Manager
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service ExecutiveA fantastic opportunity has become available for an experienced Customer Service Executive to join a team where you would manage various client enquiries. Managing client accounts and relationships means no two enquiries will be the same.Key Responsibilities:Client Enquiry Management: Assist customers with various enquiries via...
-
Operations Associate
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleThis is a dynamic and varied role that provides support across all KINTO Operational departments, ensuring seamless service delivery and customer satisfaction. As an Operations Associate, you will be the primary point of contact for customers, handling queries via telephone and email, and providing timely and effective resolutions.Key...
-
Operations Associate
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleThis is a dynamic and varied role that provides support across all KINTO Operational departments, ensuring seamless service delivery and customer satisfaction. As an Operations Associate, you will be the primary point of contact for customers, handling queries via telephone and email, and providing timely and effective resolutions.Key...
-
Special Investigator
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Special InvestigatorCharles Taylor is seeking a skilled Special Investigator to join our Specialist Investigations Services Business Unit. As a Special Investigator, you will play a crucial role in protecting our clients from fraudulent activity.Key Responsibilities:Conduct thorough investigations into suspected fraudulent insurance claims,...
-
Network Systems Specialist
4 weeks ago
Portsmouth, Portsmouth, United Kingdom https:www.energyjobline.comsitemap Full timeJob SummaryWe are seeking a skilled Network Systems Specialist to join our team in Abingdon or Madrid. This is a hybrid role with 2-3 days of work in either location.The successful candidate will be responsible for server deployment, service configuration, incident resolution, release support, automation, and project support. They will work closely with...
-
IT Support Specialist
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full timeJob SummaryBell Integration - Driving Digital Transformation is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional support services to our end-users, ensuring efficient IT operations and a positive user experience.Key ResponsibilitiesManage incidents and service...
-
Portsmouth Customer Support Specialist
3 weeks ago
Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Support Specialist at beBee Professionals in Portsmouth, you will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer complaints efficiently and...
-
Customer Service Operations Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Sikla Group Full timeCustomer Service ManagerAs a key member of the Sikla Group team, you will play a vital role in ensuring that our customers receive exceptional service. We are seeking a highly skilled and experienced Customer Service Manager to join our team.Key Responsibilities:Lead and manage a team of customer service representatives to deliver outstanding customer...
-
Customer Service Operations Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Sikla Group Full timeCustomer Service ManagerAs a key member of the Sikla Group team, you will play a vital role in ensuring that our customers receive exceptional service. We are seeking a highly skilled and experienced Customer Service Manager to join our team.Key Responsibilities:Lead and manage a team of customer service representatives to deliver outstanding customer...
-
Credit Account Specialist
1 week ago
Portsmouth, Portsmouth, United Kingdom Resolve Full timeThe Credit Account Specialist at Resolve plays a pivotal role in ensuring timely payments and maintaining the company's cash flow. They achieve this by working closely with clients, monitoring credit limits, and professionally resolving payment issues.Key Responsibilities:Managing Debtor Accounts: The Credit Account Specialist is responsible for monitoring...
-
Customer Service Representative
1 month ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesProvide timely and effective support...
-
Customer Service Representative
1 month ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesProvide timely and effective support...