IT Support Specialist

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full time

Job Summary

Bell Integration - Driving Digital Transformation is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional support services to our end-users, ensuring efficient IT operations and a positive user experience.

Key Responsibilities

  • Manage incidents and service requests in a timely and efficient manner, minimizing disruption to the business.
  • Communicate effectively with users, providing clear and concise explanations of technical issues and resolutions.
  • Collaborate with IT teams to resolve complex technical issues and implement process improvements.
  • Develop and maintain a knowledge base to empower users to resolve common issues independently.
  • Analyze performance data to identify areas for improvement and implement changes to optimize processes and team skills.

Requirements

  • Previous experience in an IT service desk or technical support role.
  • Proficiency in Windows operating systems and knowledge of networking fundamentals.
  • Experience with ITSM tools and remote support software.
  • Good communication and stakeholder management skills.
  • Strong interest in technology innovation and client engagement.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Flexible remote working arrangements.
  • A diverse and inclusive work culture.

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