Customer Services and Driver Support Specialist
2 weeks ago
As a key member of our team, you will play a vital role in delivering exceptional customer experiences and providing top-notch support to our drivers.
We are looking for a dedicated and customer-focused individual to join our team as a Driver Support Advisor (DSA). As a DSA, you will be the first point of contact for our customers, handling queries, complaints, and concerns in a professional and empathetic manner.
Key responsibilities will include:
- Managing multiple customer interactions across the entire driver journey
- Providing timely and effective support to resolve queries and complaints
- Building sustainable relationships through open and interactive communication
- Identifying and implementing business and process improvements
To be successful in this role, you will need:
- Excellent communication and relationship-building skills
- Ability to multi-task, prioritize, and organize workload
- Enthusiasm for delivering exceptional customer experiences
- Advanced customer complaint resolution skills
We offer a range of benefits, including bonus earning potential, 25 days holiday + 8 days bank holiday, and a great pension scheme. If you are passionate about delivering exceptional customer experiences and have a can-do attitude, we would love to hear from you.
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