Customer Service Representative

3 weeks ago


County Down, United Kingdom Black Fox Solutions Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Black Fox Solutions. As a key member of our commercial vehicles company, you will be responsible for providing exceptional customer service and support.

Key Responsibilities
  • Act as the first point of contact for customers, responding to their queries and concerns in a timely and professional manner.
  • Process bookings and services, ensuring accurate and efficient completion of tasks.
  • Update customer and vehicle databases, maintaining accurate and up-to-date information.
  • Manage customer accounts, providing a high level of service and support to meet their needs.
  • Make inbound and outbound sales calls, identifying opportunities to grow our business and exceed customer expectations.
  • Perform general administration tasks, ensuring the smooth operation of our team.
  • Undertake other ad hoc duties as required, demonstrating flexibility and a willingness to adapt to changing circumstances.
About You
  • You will have previous experience in customer service or sales support, with a proven track record of delivering excellent results.
  • You will possess good IT skills, with the ability to learn and adapt to new systems and technologies.
  • You will have excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.

We are looking for a talented and motivated individual who is passionate about delivering exceptional customer service. If you are a team player with a positive attitude and a strong work ethic, we would love to hear from you.



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