Retail Operations Support Specialist
3 weeks ago
Job Title: Store Support Assistant
Location: Chelmsford, UK
Position Overview: We are looking for a dedicated and adaptable Store Support Assistant to contribute to the effective functioning of our retail environment in Chelmsford. This role is essential in facilitating various store operations, ensuring that our customers receive outstanding service while maintaining store standards.
Primary Responsibilities:
- Assist in the daily operations of the store, including procedures for opening and closing.
- Engage in stock management activities such as restocking shelves, organizing inventory, and performing stock counts.
- Maintain a tidy and well-organized store atmosphere, ensuring that products are displayed attractively and are easily accessible to customers.
- Deliver exceptional customer service by welcoming customers, responding to their inquiries, and resolving any issues that may arise.
- Handle transactions accurately at the checkout, including cash and card payments.
- Support visual merchandising efforts and promotional displays to enhance the overall shopping experience.
- Work collaboratively with colleagues to meet sales objectives and uphold high standards of store presentation.
- Adhere to store policies and procedures, including compliance with health and safety regulations.
- Process customer returns and exchanges in line with company guidelines.
- Participate in training sessions and store meetings to remain updated on products, services, and operational procedures.
Qualifications:
- Experience in retail or customer service is beneficial but not mandatory.
- Excellent communication and interpersonal skills, emphasizing outstanding customer service.
- Ability to manage multiple tasks efficiently in a dynamic environment.
- Basic math skills for transaction handling and stock management.
- Attention to detail and a proactive mindset for problem-solving.
- Willingness to work flexible hours, including weekends and holidays.
- A positive demeanor, dependability, and enthusiasm for the retail sector.
Benefits:
- Competitive salary along with a comprehensive benefits package.
- Extensive training and development opportunities.
- A supportive and inclusive workplace culture.
- Career advancement opportunities within the organization.
- Employee discounts and additional perks.
- Programs focused on health and wellness.
Application Process: If you are passionate about supporting retail operations and delivering exceptional customer service, we invite you to submit your resume along with a brief cover letter outlining your suitability for this position.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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