Guest Services Supervisor

3 weeks ago

London, Greater London, United Kingdom The Landmark London Full time

Enhance the Experiences of Our Guests as a Front Office Supervisor

The Landmark London seeks exceptional individuals to contribute to a vibrant team where your skills and growth are valued. We are committed to creating memorable experiences for both our guests and team members.

As a Front Office Supervisor, you will enjoy a range of fantastic benefits:

Salary: £26, plus service charge

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Pension plan with company contributions

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50% discount at all our restaurants and spa services across our locations

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Special rates for team members and their friends & family

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Complimentary accommodation after successful probation

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Extensive discounts available through our benefits platform

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Access to private health insurance

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Interest-free season ticket loan

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Employee Assistance Programme offering 24/7 online GP services, mental health support, and virtual wellbeing resources

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Support for personal development, apprenticeships, and world-class management training programmes

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Bike to work initiative

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Incentives for recommending friends

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Uniforms provided and laundered at no cost

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Complimentary meals during shifts

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Opportunities to participate in taskforces focusing on business, community, and environmental initiatives

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Employee recognition programmes and social events including gala dinners

We are looking for a dedicated Front Office Supervisor to be part of our Front Office team on a permanent basis. Your role will be pivotal in delivering exceptional service and creating memorable moments for our guests and colleagues. We value positive energy and strive to cultivate a diverse community where career development is prioritized.

As a Front Office Supervisor, your primary responsibilities will include:

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Empowering team members to address guest concerns effectively and taking appropriate corrective actions.

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Assigning rooms for incoming guests based on reservation requests and personal judgment.

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Maximizing hotel revenue through effective upselling of room categories in line with targets.

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Overseeing the performance of Front Office Clerks, ensuring punctuality and adherence to company standards.

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Managing cash floats and reporting any discrepancies to the Front Office Manager.

You will be expected to work 40 hours per week on a shift basis.

We are recognized as...

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One of the top 20 companies to work for in The Best Companies to Work For List 2023

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A prestigious hotel in London

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A member of Leading Hotels of the World

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5 red stars

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2 rosettes

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Earth Check Bronze Certified 2024

If your experience and enthusiasm align with the requirements of this Front Office Supervisor position, we encourage you to consider this opportunity. Your unique qualities will contribute to our exceptional team.

All applicants must be legally eligible to work in the UK.

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