Regional Operations Centre Coordinator
4 days ago
At National Highways, we're committed to delivering exceptional service to our customers. As a Regional Operations Centre Coordinator, you'll play a critical role in ensuring the safe and efficient management of our road networks.
Working in our 24/7 Regional Operations Centre, you'll be the first point of contact for emergency roadside calls, mobilizing our On Road teams to respond to incidents and requests. You'll also transmit and receive messages via radio to Traffic Officers and emergency services, instructing contractors to repair urgent defects and damage from incidents.
Key responsibilities include:
- Answering emergency roadside calls and mobilizing On Road teams
- Transmitting and receiving messages via radio
- Instructing contractors to repair defects and damage
- Informing emergency services and utility companies
- Monitoring and managing incidents from start to finish
- Maintaining accurate incident logs
To succeed in this role, you'll need to be positive, compassionate, and IT literate, with excellent communication skills and a strong administration background. You'll also need to be able to work calmly under pressure and be prepared to work shifts as part of a 24/7 cover.
We're looking for individuals who share our passion for delivering exceptional service and are committed to safety, teamwork, and integrity. If you're a motivated and organized individual with a strong work ethic, we'd love to hear from you.
", "requirements": ["GCSE Maths and English (Grade C/4 or above) or equivalent", "Excellent communication skills and telephone manner", "Strong administration skills", "Ability to work calmly under pressure", "High level of typing proficiency (32 words per minute)"], "salary": "Up to \u00a334,000 (base salary plus 25% shift allowance and \u00a1500 RRA) increasing to up to \u00a336,000 after 9 months probation"}-
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