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Roadway Operations Specialist
2 months ago
At National Highways, our dedicated team in the Regional Operations Centre plays a crucial role in ensuring the safety and efficiency of our road networks. As a Control Room Operator, you will be the first point of contact for motorists in distress, providing essential support during emergencies and incidents.
In this dynamic role, you will collaborate with emergency services, recovery teams, and traffic personnel to manage and respond to a variety of situations on the road. Your professionalism and motivation will be key in delivering a friendly and effective service to those in need.
Our Regional Operations Centre operates around the clock, requiring operators to work on a shift basis, ensuring that assistance is always available. The starting salary for this position is competitive, with opportunities for increases after a probationary period.
Key Responsibilities:
- Responding to emergency roadside calls and coordinating assistance
- Mobilizing on-road teams, including Traffic Officers and maintenance contractors
- Communicating effectively via radio with emergency services and traffic personnel
- Instructing contractors to address urgent repairs and incidents
- Maintaining clear communication with other emergency services and utility providers
- Overseeing incidents from initiation to resolution
- Documenting incidents accurately and maintaining logs
- Performing administrative tasks to support the operations of the Centre
Qualifications and Skills:
We seek individuals who are positive, compassionate, and possess strong IT and communication skills. If you prioritize safety, take ownership of your responsibilities, and work well in a team, you will thrive in our organization.
Essential qualifications include:
- GCSE Maths and English (Grade C/4 or above) or equivalent experience
- Exceptional communication skills and a professional telephone manner
- Strong administrative capabilities
- Ability to remain calm under pressure
- Typing proficiency of at least 32 words per minute
- Willingness to work shifts as part of a 24/7 operation
