Customer Sales Support Specialist

4 weeks ago

Bournemouth, Bournemouth, United Kingdom carwow Full time

ABOUT CARWOW GROUP

At Carwow Group, we are passionate about connecting individuals with their ideal vehicles. Our mission is to establish the premier platform for car transitions, reaching drivers through our innovative array of automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer.

What began as a straightforward review platform has evolved into one of Europe's largest online car exchange destinations. With over 10 million customers utilizing Carwow to facilitate their car buying and selling experiences, we have witnessed remarkable growth, including significant increases in the value of cars transacted through our services.

In our pursuit of expansion, we have recently integrated Autovia into our operations, significantly enhancing our audience reach. Together, we boast one of the most prominent YouTube channels globally, with billions of views annually, alongside substantial print circulation of our magazines and extensive web content engagement.

WHY JOIN OUR TEAM?

Recognized in the esteemed Culture 100 list of top growth companies, we have also secured substantial funding to propel our growth initiatives. As innovators, we are constantly exploring new opportunities and driving positive change within the automotive sector.

Joining Carwow Group means becoming an advocate for drivers and the automotive industry, embracing challenges, and learning from our experiences.

ROLE OVERVIEW

As a Customer Sales Support Specialist at Carwow, you will play a pivotal role in facilitating our sales and customer support operations. Your contributions will ensure that our customers enjoy a smooth and positive experience while selling their vehicles, as well as assisting our dealers in efficiently sourcing inventory.

KEY RESPONSIBILITIES

  • Customer Engagement: Interact with customers through various communication channels, providing essential information and support throughout their vehicle selling journey.
  • Sales Team Collaboration: Work closely with the sales team to manage administrative responsibilities effectively.
  • Documentation Management: Review service history documents submitted by sellers, ensuring compliance with data protection regulations.
  • Issue Resolution: Address customer inquiries and concerns professionally, escalating issues to relevant team members as needed.
  • Dealer Communication: Respond to dealer inquiries, update internal systems, and direct requests to appropriate departments.
  • Administrative Duties: Carry out administrative tasks, including confirming vehicle collections and ensuring accurate listings.
  • Reporting: Generate regular reports on customer interactions and sales performance metrics.
  • Cross-Department Support: Provide assistance to other areas of the business as required.

QUALIFICATIONS

ESSENTIAL SKILLS

  • Exceptional customer service skills with experience in client interactions via phone and email.
  • Adaptability and a proactive approach to tackling new challenges.
  • Strong organizational abilities to manage tasks efficiently.
  • Commitment to delivering outstanding customer experiences.
  • Positive attitude and strong team collaboration skills.
  • Proficient in English, both spoken and written, with solid IT and administrative capabilities.

BENEFITS

WHAT WE OFFER

  • Flexible hybrid working arrangements.
  • Competitive salary and benefits package.
  • Pension contributions to support your future.
  • Share options to benefit from our success.
  • Comprehensive healthcare coverage and wellness programs.
  • Generous annual leave policies, including additional days for significant life events.
  • Learning and development opportunities to enhance your skills.
  • Regular team-building events and social activities.

We value diversity and inclusion as fundamental components of our culture. We encourage individuals from all backgrounds and experiences to apply, ensuring a fair and equitable recruitment process.

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