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Customer Support Specialist
2 months ago
About Twenty7tec
Twenty7tec is a leading provider of technology solutions for the financial services industry. Our Velocity platform is designed to support mortgage, protection, and wealth advisers in delivering exceptional client outcomes.
We are committed to designing and building exceptional technology that underpins the effective delivery of financial advice to millions of consumers in the UK. Our platform is used by advisers, lenders, product providers, and financial institutions to streamline their operations and improve customer satisfaction.
About the Role
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring that their queries are resolved promptly and efficiently.
Key Responsibilities
- Provide timely and effective support to clients via various communication channels, including email, phone, and chat.
- Investigate and resolve complex technical issues related to our Velocity platform, working closely with internal teams and external partners as needed.
- Develop and maintain knowledge of our products and services, as well as industry trends and best practices.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless delivery of our services.
- Meet or exceed performance metrics related to support response times, resolution rates, and customer satisfaction.
Requirements
- GCSE in English and Maths at grade C or above.
- Excellent customer service skills and a passion for delivering exceptional customer experiences.
- Strong technical skills and ability to learn new technologies quickly.
- Flexible and proactive approach to work, with a willingness to adapt to changing priorities and deadlines.
- Knowledge of problem-solving techniques and ability to apply them in a fast-paced environment.
- Attention to detail and ability to maintain accurate records and reports.
Benefits
- Annual bonus (performance-based).
- Flexible working location (hybrid).
- Increased holiday entitlement (up to 28 days plus bank holidays).
- Pension scheme.
- Enhanced maternity and paternity package.
- Death in Service Insurance.
- Financial coaching and salary advance platform.
- Cycle to work scheme.
- Learning and development opportunities (including Udemy for Business Licence).
- Wellbeing programme (including access to Mental Health First Aiders).
- Healthcare plan (dependent on length of service).
- Dog-friendly office.
- In-person and remote social events throughout the year.
