Customer Success Manager
4 weeks ago
Join a dynamic team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. We're seeking a skilled Customer Success Manager to champion the growth and satisfaction of our clients.
About the Role:
- Advocate for clients and serve as the primary point of contact for a book of customers generating around £400k per annum in revenue.
- Provide exceptional client satisfaction, driving adoption and retention of our marketing technology platform.
- Identify and champion upsell opportunities, combining commercial awareness with a customer-centric approach to account growth.
- Maintain a 'finger on the pulse' of client needs, delivering high-touch service at every touchpoint.
Requirements:
- Previous experience in Customer Success, Account Management, or Client Services, ideally with a marketing-aligned SaaS solution.
- Well-versed approach to high-touch customer management.
What We Offer:
- A competitive salary of £45,000-£50,000 plus bonus.
- Medical and dental insurance.
About ABR Talent:
ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses. We're passionate about connecting talented professionals with growth engine roles like Customer Success, Sales, Account Management, and Support.
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