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Sales Support Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom Carwow Full time

About Carwow

Carwow is a leading online car-changing platform that connects buyers and sellers of vehicles. As a pioneer in the industry, we're committed to revolutionizing the way people buy and sell cars.

Our Mission

We're on a mission to make car-changing seamless, efficient, and enjoyable for everyone. Our team of experts works tirelessly to ensure that our customers have a positive experience when buying or selling a vehicle.

The Role

We're seeking a highly skilled Sales Support Advisor to join our team. As a Sales Support Advisor, you will play a crucial role in ensuring our customers have a seamless and positive experience when selling a vehicle. Your responsibilities will include:

  • Customer Interaction: Engage with customers through various channels and provide information, assistance, and guidance during their car selling journey.
  • Sales Team Support: Collaborate closely with the sales team to assist them in managing administrative tasks.
  • Documentation: Review service history documentation that has been uploaded by sellers, removing any personal identifiable information to ensure GDPR compliance.
  • Conflict Resolution: Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary.
  • Dealer Communication: Answer dealer queries through the intercom system, updating internal CRM systems and forwarding requests to the appropriate department.
  • Administrative Tasks: Perform administrative duties such as confirming the collection of vehicles, and amending tagging of photos to ensure customer listings are displayed correctly.
  • Reporting: Prepare regular reports on customer interactions, feedback, and sales performance.

Requirements

To be successful in this role, you will need:

  • Outstanding Customer Service Skills: Experience working with clients over the phone and via email.
  • Versatility and Proactivity: A willingness to take on new challenges and a proactive attitude.
  • Strong Organisational Skills: Ability to effectively manage tasks and ensure timely completion.
  • Commitment to Delivering Exceptional Customer Service: A strong focus on delivering exceptional customer service and consistently going above and beyond to provide the best experience possible.
  • High Levels of Enthusiasm and a Positive Mindset: A strong team ethic and excellent spoken and written English capabilities.

Benefits

We offer a range of benefits to our employees, including:

  • Hybrid Working: The flexibility to work from home or in the office.
  • Competitive Salary: A salary that reflects your skills and experience.
  • Matched Pension Contributions: A pension scheme that matches your contributions.
  • Share Options: The opportunity to own shares in our company.
  • Vitality Private Healthcare: Access to private healthcare and eyecare vouchers.
  • Life Assurance: Peace of mind knowing that you and your loved ones are protected.
  • Monthly Coaching Sessions: Regular coaching sessions to support your mental wellbeing.
  • Enhanced Holiday Package: A generous holiday package, including bank holidays.
  • Option to Buy Extra Holiday: The option to buy additional holiday time.
  • Work from Abroad: The opportunity to work from abroad for a month.
  • Inclusive Parental Leave: A range of parental leave options, including fertility treatment and pregnancy loss policies.
  • Bubble Childcare Support: Support for childcare costs.
  • Generous Learning and Development Budget: A budget to support your professional development.
  • Regular Social Events: Regular social events, including tech lunches and coffee with the exec sessions.
  • Refer a Friend Scheme: A scheme that rewards you for referring friends to our company.