Customer Retention Specialist

5 days ago


Bournemouth, Bournemouth, United Kingdom Easy Direct Debits Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our retention team at Easy Direct Debits Limited. As a Customer Retention Specialist, you will play a crucial role in ensuring our customers receive exceptional service and support, ultimately driving business growth and revenue.

Key Responsibilities
  • Provide top-notch customer service to our clients, addressing any issues or concerns they may have with their plans or services.
  • Offer personalized solutions and recommendations to customers, promoting our products and services that meet their needs.
  • Work closely with our sales team to identify opportunities for upselling and cross-selling, driving revenue growth and increasing customer satisfaction.
  • Develop and maintain strong relationships with our customers, building trust and loyalty through proactive communication and issue resolution.
  • Collaborate with our internal teams to ensure seamless service delivery and continuous improvement of our customer experience.
Requirements
  • Proven experience in sales, retention, or customer service, with a strong track record of delivering exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong problem-solving skills, with the ability to think critically and creatively in fast-paced environments.
  • Proficiency in IT systems and software, with the ability to learn new tools and technologies quickly.
  • Ability to work in a dynamic, fast-paced environment, with a strong focus on customer satisfaction and business growth.
What We Offer
  • A competitive salary and uncapped monthly commission, with opportunities for performance bonuses and career advancement.
  • A comprehensive benefits package, including annual performance-related pay reviews and 25 days of holiday per year.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A chance to work with a leading company in the veterinary care industry, with a strong focus on innovation and customer satisfaction.


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