Customer Retention Specialist

4 days ago


Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time
Job Overview

Vitality Corporate Services Limited is seeking a highly motivated and results-driven Renewal Specialist to join our team. As a key member of our Retention team, you will play a critical role in driving business growth and customer satisfaction.

Key Responsibilities
  • Develop and implement effective strategies to retain existing customers and promote cross-selling opportunities.
  • Build and maintain strong relationships with customers to understand their needs and preferences.
  • Collaborate with internal stakeholders to identify and capitalize on business opportunities.
  • Monitor and analyze customer data to inform business decisions and drive growth.
What We Offer
  • A competitive bonus structure with up to OTE £33,400.
  • 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.
  • A hybrid working pattern, with 2 days per week in our Bournemouth office.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and other relevant software.


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