IT Support Engineer
6 days ago
Company Overview
MFK Recruitment is a reputable and award-winning recruitment agency specializing in IT placements. Our client, a well-established company, is seeking an IT Support Engineer to join their team.
Job Summary
We are looking for a capable Technical Engineer with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems.
Key Responsibilities
- Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
- Assist with managing company internal IT systems.
- Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
- Assist with IT project implementations, from planning and design, through to completion.
- Accurately record all support calls in our ticket management system.
- Proactively monitor support queues and respond in a timely way.
- Maintain all internal performance targets.
- Carry out scheduled maintenance and updates on client environments.
- Always follow a best practice approach to cyber and network security.
- Maintain a polite and professional approach at all times.
- Liaise with third-party vendors to resolve customer issues where necessary.
- Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application.
- Assist with onsite client deployments.
- Visit client sites to conclude escalated helpdesk support cases.
Requirements
- Microsoft technologies: 365, Azure, Windows, AD, Server OS.
- Cyber security: firewalls, web filters, advanced protection and recovery.
- Networking: Configuring, maintaining & troubleshooting.
- Cloud technologies: 365, Azure, SharePoint, OneDrive.
- Configuring & maintaining devices with Microsoft Endpoint Management.
- Virtualisation: VMware / Hyper-V.
- Backup solutions: Windows & Apple.
- Willing to travel to customer sites.
- Flexible with work hours, successful candidate will take part in an extended support rota.
- A passion for a wide range of enterprise-grade infrastructure technology is essential (networking, server and endpoint, cloud, security).
- Experience of working with and supporting a range of information technologies.
- A minimum of three years' experience in a similar IT role.
Desirable Qualifications
- Microsoft Certified – Azure or 365 related.
- Cisco.
- CompTIA.
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