Technical Support Engineer
1 week ago
Role Overview
Simba Talent is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical and analytical support to clients, troubleshooting and resolving issues on installations, migrations, and upgrades.
Key Responsibilities
- Provide technical support to clients via email or online
- Troubleshoot and resolve issues on installations, migrations, and upgrades
- Collaborate with software developers to improve functionality
- Generate licenses and technical documentation
- Support the international development team with faults and bugs
Requirements
- Technical support and troubleshooting skills
- Excellent analytical skills
- Customer support and satisfaction skills
- Experience in the petroleum industry is a plus
- Excellent written and verbal communication skills
- Familiarity with SQL Server/SQL Server Management Studio/PI database
- BSc in Computer Science, relevant Engineering, Petroleum Technology, or related field
Personal Qualities
- Ability to work independently in a small team
- Proactive with a sense of responsibility
- Ability to deliver high-quality results under tight deadlines
- Problem-solving skills
- Ability to learn quickly
- Ability to collaborate with software developers to improve functionality
- Creative and out-of-the-box thinking
Company Culture
- Flat organizational structure
- Natural communication
- Encouragement of personal development
Requirements for the Role
- UK residents with a British passport, Right to Remain, or a valid working visa
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