Technical Support Associate

1 week ago


Reigate, Surrey, United Kingdom Reed Full time

Job Summary

We are seeking a highly organized and customer-focused Service Desk Administrator to join our team at Reed. As a key member of our Service Department, you will be the primary point of contact for our clients and their customers, providing exceptional support and assistance with day-to-day tasks.

Key Responsibilities

  • Assist in handling various queries from clients, ensuring prompt and professional responses.
  • Build and maintain strong relationships with suppliers and clients through excellent communication and rapport-building skills.
  • Manage incoming callouts and assign work to engineers, ensuring efficient and effective task management.
  • Complete job reports following all callouts, small works, or maintenance checks using our in-house system and provide copies to clients.
  • Process orders for new or spare parts when needed, ensuring accurate and timely fulfillment.
  • Ensure systems and databases are accurate and up-to-date, maintaining the highest level of data integrity.
  • Assist with the management of company stock and updating in the system, ensuring optimal inventory levels.

Requirements

  • Previous experience in customer service, with a proven track record of delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Confidence in handling difficult or complex queries and requests, with a keen eye for detail and strong organizational skills.
  • Excellent written and numerical skills, with proficiency in Microsoft Office and other relevant software.
  • The ability to prioritize your own workload and manage your time effectively, with a strong focus on meeting deadlines and delivering results.


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