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Technical Support Specialist

2 months ago

Reigate, Surrey, United Kingdom IT Talent Solutions Ltd Full time
{"h1": "3rd Line Support Engineer - IT Talent Solutions Ltd", "p": "We are a dynamic Managed Service Provider (MSP) dedicated to delivering high-quality IT support and services to our diverse range of clients. As a fast-paced, customer-focused organization, we're seeking a highly skilled 3rd Line Support Engineer to join our technical team. This is an on-site role with no capacity for hybrid working, so candidates must be willing to commute to our office in Banstead.

Key Responsibilities:
","ul": [{"li": "Provide 3rd line support for a range of clients, including troubleshooting and resolving complex technical issues."}, {"li": "Engage with clients directly, delivering excellent customer service both on-site and remotely."}, {"li": "Manage and maintain Office 365 environments."}, {"li": "Administer and troubleshoot hybrid and on-premise Exchange servers, as well as Azure Active Directory."}, {"li": "Handle networking tasks, including setup, configuration, and troubleshooting."}, {"li": "Collaborate with other IT teams and departments to ensure seamless service delivery."}], "h2": "Essential Qualifications and Skills:", "ul": [{"li": "Proven experience working within a Managed Service Provider (MSP) environment."}, {"li": "Previous experience in a customer-facing role, providing on-site support."}, {"li": "Expertise in Microsoft Office 365 administration and support."}, {"li": "Experience with hybrid and on-premise Exchange, and Azure Active Directory."}, {"li": "Solid networking experience, including configuration and troubleshooting."}], "h2": "Desirable Skills:", "ul": [{"li": "Experience with Sophos security products."}, {"li": "Exposure to Ubiquity networking equipment."}, {"li": "Familiarity with AutoTask or similar PSA (Professional Services Automation) tools."}], "p": "This is a full-time, on-site position at our Banstead office. Applicants must be within a commutable distance or willing to relocate."}