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Service Operations Manager
2 months ago
We are seeking a highly organized and communicative Service Supervisor to join our team at MKL. As a key member of our Service team, you will be responsible for supporting the Field Service department in providing exceptional customer service and allocating workloads to Field Service Engineers as required.
Your primary focus will be on ensuring the efficient and effective running of the service team, responding to customer service requirements in line with our customer charter. To achieve this, you will need to be highly organized, have excellent communication skills, and be able to effectively schedule and delegate workloads to Field Service Engineers.
Key Responsibilities- Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needed to meet set targets.
- Manage all customer queries and resolve issues in coordination with the relevant departments.
- Effective use of Telematics system to monitor team movements and monitor our machines to ensure high level of service experience to customers.
- Determine adequate skill and performance of staff to ensure technically sound and updated to enhance their productivity.
- Provide guidance to the team to keep them motivated and help them achieve individual and team-based performance goals.
- Drive health and safety standards both in the branch and in the field.
- Experience of Heavy plant and machinery.
- GSCE's or equivalent.
- Apprenticeship/NVQ or equivalent in Construction Plant Maintenance and repair.
- Excellent customer relations.
- Ability to work under pressure.
- Strong communication skills.
- Focused on continuous improvement and problem solving.
- Relationship building both internally and with customers.
- IT literate.
- Team Player.
- Drive to achieve.
- Takes on responsibility and builds confidence in others.
- Worked in similar environment previously – desirable.
- Knowledge of Komatsu products - desirable.
- Previous supervisory experience - desirable.
- Competitive Salary.
- Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown.
- Employee Assistance Programme.
- Pension Scheme.
- Career development/progression.
- Death in service benefit.
