Service Supervisor
4 months ago
At MKL we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage.
We value our local community – with wanting to improve lives and minimising environmental impact being at the top of our lists.
We are continuously building a culture where enthusiastic and motivated people (just like you) can construct a life-long career, within a reputable brand. Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team.
Come and join us to make good products even better – we’d love to hear from you
About the role
Background and details:
You will be based in our Hamilton Depot working within our brilliant Service team. A key part of your role will be to support the Field Service department in providing outstanding customer service and allocating workloads to Field Service Engineers as required. In addition, you will be responsible for ensuring the efficient and effective running of the service team, by responding to customers service requirements in line with the customer charter. Therefore, you will be highly organised and have excellent communication skills.
Duties and responsibilities:
Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needed to meet set targets.
Manage all customer queries and resolve issues in coordination with the relevant departments.
Effective use of Telematics system to monitor team movements and monitor our machines to ensure high level of service experience to customers.
Determine adequate skill and performance of staff to ensure technically sound and updated to enhance their productivity.
Provide guidance to the team to keep them motivated and help them achieve individual and team-based performance goals.
Drive health and safety standards both in the branch and in the field.
Experience and Qualifications:
Experience of Heavy plant and machinery
GSCE’s or equivalent
Apprenticeship/NVQ or equivalent in Construction Plant Maintenance and repair
Excellent customer relations
Ability to work under pressure
Strong communication skills
Focused on continuous improvement and problem solving
Relationship building both internally and with customers
IT literate
Team Player
Drive to achieve
Takes on responsibility and builds confidence in others
Worked in similar environment previously – desirable
Knowledge of Komatsu products - desirable
Previous supervisory experience - desirable
What we can offer you
Competitive Salary
Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
Employee Assistance Programme
Pension Scheme
Career development/progression
Death in service benefit
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