Plant Service Lead

6 days ago


Bothwell, South Lanarkshire, United Kingdom Workforce Staffing Ltd Full time
Job Overview

The role of the Service Supervisor is to support the field service team in providing exceptional customer service and ensuring the efficient running of the service team. This involves allocating workloads to Field Service Engineers and responding to customer service requirements in line with the customer charter.

Key Responsibilities
  • Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources to meet set targets.
  • Manage all customer queries and resolve issues in coordination with the relevant departments.
  • Use Telematics systems to monitor team movements and machines to ensure a high level of service experience for customers.
  • Determine the adequate skill and performance of staff to ensure they are technically sound and updated, enhancing their productivity.
  • Provide guidance to the team to keep them motivated and help them achieve individual and team-based performance goals.

Requirements
  • Experience of Heavy plant and machinery.
  • Previous experience managing engineers' workloads.
  • GSCE's or equivalent.
  • Excellent customer relations.
  • Ability to work under pressure.
  • Strong communication skills.
  • Previous supervisory experience.
  • Relationship building both internally and with customers.
  • IT literate.

Company Details
We operate from several prime locations and have offices near you. Our team offers a unique service tailored to match your needs. We are looking for talented individuals to join us in various roles, including Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing, and Account Managers. If you know anyone who may be interested, refer them to our professional and friendly team.
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