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Digital Engineering Manager

2 months ago

Bothwell, South Lanarkshire, United Kingdom Workforce Staffing Ltd Full time
Service Supervisor

Location: Hamilton, Scotland

Salary: £37,718-£41,147 D.O.E.

Our client, a leading provider of heavy plant and machinery, is seeking a highly skilled Service Supervisor to join their team. As a key member of the field service team, you will be responsible for ensuring the efficient and effective running of the service team by allocating workloads to Field Service Engineers and responding to customers' service requirements in line with the customer charter.

Key Responsibilities:
  1. Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needed to meet set targets.
  2. Manage all customer queries and resolve issues in coordination with the relevant departments.
  3. Utilize Telematics system to monitor team movements and our machines to ensure a high level of service experience to customers.
  4. Determine adequate skill and performance of staff to ensure they are technically sound and updated, to enhance their productivity.
  5. Provide guidance to the team to keep them motivated and help them achieve individual and team-based performance goals.
Key Performance Indicators:
  1. Completion of all documentation on time.
  2. Customer Satisfaction Rating within agreed range.
  3. Warranty returns.
  4. Job opening/closing.
Key Working Relationships:
  1. Service
  2. Workshop
  3. Sales
  4. Parts
Required Qualifications or Experience:
  1. Experience of Heavy plant and machinery.
  2. Previous experience managing engineers' workloads.
  3. GCSEs or equivalent.
  4. Excellent customer relations.
  5. Ability to work under pressure.
  6. Strong communication skills.
  7. Previous supervisory experience.
  8. Relationship building both internally and with customers.
  9. IT literate.
Desirable:
  1. Worked in a similar environment previously.
  2. Technical knowledge of Heavy Plant Machinery products.
Personal Attributes:
  1. Team Player.
  2. Drive to achieve.
  3. Takes on responsibility and builds confidence in others.