Digital Engineering Manager

3 weeks ago


Bothwell, South Lanarkshire, United Kingdom Workforce Staffing Ltd Full time

Service Supervisor

Our client is seeking a skilled Service Supervisor to oversee the field service team, ensuring exceptional customer service and efficient team management. Key responsibilities include allocating workloads, coordinating resources, and resolving customer queries in line with the customer charter.

Key Accountabilities:

  1. Effectively schedule and delegate workloads to Field Service Engineers, ensuring timely completion of tasks and meeting set targets.
  2. Manage customer queries and resolve issues in coordination with relevant departments, maintaining a high level of customer satisfaction.
  3. Utilize Telematics system to monitor team movements and machine performance, ensuring a superior service experience for customers.
  4. Evaluate staff skills and performance, providing guidance to enhance productivity and motivation.
Performance Metrics:
  1. Timely completion of documentation.
  2. Customer Satisfaction Rating within agreed range.
  3. Warranty returns.
  4. Job opening/closing.
Key Working Relationships:
  1. Service
  2. Workshop
  3. Sales
  4. Parts
Required Qualifications or Experience:
Essential:
  1. Experience in Heavy plant and machinery.
  2. Previous experience managing engineers' workloads.
  3. GCSEs or equivalent.
  4. Excellent customer relations.
  5. Ability to work under pressure.
  6. Strong communication skills.
  7. Previous supervisory experience.
  8. Relationship building both internally and with customers.
  9. IT literate.
Desirable:
  1. Worked in a similar environment previously.
  2. Technical knowledge of Heavy Plant Machinery products.
Personal Attributes:
  1. Team Player.
  2. Drive to achieve.
  3. Takes on responsibility and builds confidence in others.


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