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Technical Support Specialist
2 months ago
Opus Recruitment Solutions is seeking a skilled Application Support Specialist to join our dynamic team. As a key member of our support team, you will be responsible for providing exceptional application support to our retail clients, ensuring seamless functionality and optimal performance of our software solutions.
Key Responsibilities- Provide technical support to retail clients, troubleshooting and resolving software issues in a timely and efficient manner.
- Collaborate with the development team to identify and fix software bugs, and implement enhancements based on client feedback.
- Assist clients with onboarding, training, and usage of our software solutions, ensuring they maximize the value of their investments.
- Maintain detailed documentation of support activities, issues, and resolutions.
- 3-5 years of experience in application support, with a strong background in Java programming.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex software issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
- Competitive salary package with performance-based incentives.
- Opportunities for professional development and career growth.
- Convenient office location with modern amenities.
