Client Success Manager

1 week ago

London, Greater London, United Kingdom IntApp Full time

**Job Summary**

We are seeking a highly skilled Client Success Manager to join our team at Intapp. As a key partner in increasing client adoption and expanding client relationships, you will play a critical role in driving business growth and ensuring a seamless experience for our clients.

**Key Responsibilities**

  • Manage a portfolio of 30-50 accounts, focusing on driving adoption, increasing client satisfaction, and supporting retention and growth.
  • Collaborate with the Account Management team to streamline our partnership and ensure a seamless experience with Intapp for the client.
  • Responsible for client transition from Implementation to Client Success, including project managing and executing on remaining site configurations.
  • Proactive client engagement, including end-user training, platform configuration, and best practice reviews, and adoption health checks.
  • Collaborate with other internal departments on new releases impacting the client and operational readiness.
  • Become an expert on the DealCloud product and related services.

**Requirements**

  • Demonstrated experience in customer success, account management, or sales.
  • Bachelor's degree or related experience.
  • Experience with account management or sales software, such as Salesforce.
  • Strong Excel skills and competency with Windows OS and Microsoft Office suite required.
  • Strong organizational skills and effective planning skills.
  • Experience with SaaS (cloud-based) software deployments.
  • Excel expertise (advanced Lookup functionality and structuring of pivot tables).
  • A background working for or with accounting/consulting firms.

**Preferred Qualifications**

  • Deep understanding of financial modeling, reporting, and analysis.

**What We Offer**

  • Competitive base salary plus variable compensation and equity.
  • Generous paid parental leave, including adoptive leave.
  • Generous Paid Time Off.
  • Tuition reimbursement plan.
  • Wellness programs and benefits provided by Modern Health.
  • Paid volunteer time off and donation matching for the causes you care about.
  • Opportunities for personal growth and professional development supported by a community of talented professionals.

**Equal Employment Opportunity**

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state, or local laws.

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