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ServiceNow Technical Account Manager

2 months ago

London, Greater London, United Kingdom UP3 - ServiceNow Elite partner Full time
Technical Account Manager - ServiceNow

We are seeking an experienced Technical Account Manager to join our team at UP3, a leading ServiceNow Elite partner. As a Technical Account Manager, you will be responsible for working closely with our major and strategic customers to help them maximize the value of their ServiceNow investment.

Key Responsibilities:

  • Work with customers to understand their ServiceNow needs and develop strategies to drive adoption and utilization.
  • Collaborate with our delivery teams to ensure successful project delivery and customer satisfaction.
  • Stay up-to-date with the latest ServiceNow features and capabilities to provide expert guidance to customers.
  • Proactively identify opportunities to expand ServiceNow consumption and adoption within customer organizations.
  • Support the technical team members to ensure delivery meets customer outcomes.

Requirements:

  • Minimum of a ServiceNow Certified System Administrator and at least one other Certified Implementation Specialist certification.
  • Excellent knowledge of ServiceNow platform products, features, and capabilities, including integrations.
  • Experience working across multiple customers and ServiceNow instances.

What We Offer:

  • Competitive salary based on experience and 7.5% performance-related bonus.
  • Excellent Vitality health insurance, Vitality GP, and Bupa level 3 dental cover.
  • 4% company pension contribution.
  • Flexible working arrangements, including hybrid working from home and office.
  • Central London office with free gym membership, wellness programs, and regular on-site events.

About UP3:

We are a UK's Best Workplace for Development and a Great Place To Work. We foster a culture of innovation, collaboration, and creativity. Our team is passionate about delivering best-in-class managed services for ServiceNow customers.