Client Relations Coordinator

3 weeks ago


London, Greater London, United Kingdom fanvue Full time

Fanvue is leading the charge in the creator economy, crafting a future where creators can monetize and share extraordinary experiences with their audiences. We are committed to enhancing human connections, bridging the gap between creators and their supporters.

As a rapidly expanding entity in the subscription sector, we are on the lookout for a motivated individual to bolster our customer support team. This position is vital in ensuring that our creators and their audiences enjoy an exceptional experience while interacting with our platform.

Key Qualifications:

Essential Skills:

  • Outstanding written communication abilities
  • Strong analytical skills coupled with problem-solving capabilities
  • Meticulous attention to detail and diligence
  • Process-driven mindset

Preferred Skills:

  • Experience in managing complaints
  • Familiarity with fraud prevention and payment assistance
  • A comprehensive approach to customer relationship management
  • Background in a similar capacity

Responsibilities:

  • Act as the primary contact for fans and creators on the Fanvue platform
  • Address customer inquiries swiftly and effectively
  • Ensure our customer support remains exemplary
  • Serve as an escalation point for customers facing payment, login, or payout challenges
  • Collaborate with the Operations Manager and CFO to resolve payment-related issues promptly
  • Support the Head of Support in the execution of new strategies and enhancement of customer service protocols
  • Contribute to the improvement of first contact resolution and overall processes
  • Your working hours will be Monday to Friday from 9 AM to 6 PM

Perks:

  • Unlimited vacation policy
  • Remote work flexibility
  • Financial support for skill development
  • A team composed of high-achieving professionals
  • Quarterly team gatherings
  • An innovative culture that embraces rapid learning and adaptation

Are you ready to contribute to creating remarkable experiences for our creators and their fans?

We look forward to reviewing your application.



  • London, Greater London, United Kingdom Hop Talent Full time

    Position OverviewHop Talent is a dynamic organization specializing in providing ideal environments for professional practitioners. We are currently seeking a Client Relations Coordinator/Office Manager to become an integral part of our team as we expand our operations.This is a full-time, on-site position for a Client Relations Coordinator. In this role, you...


  • London, Greater London, United Kingdom Hop Talent Full time

    Job OverviewHop Talent is a dynamic space rental organization dedicated to providing ideal therapeutic environments for licensed counselors and therapists. We are currently seeking a Client Relations Coordinator/Office Manager to become an integral part of our expanding team.This is a full-time, on-site position for a Client Relations Coordinator. In this...


  • London, Greater London, United Kingdom BSR Health Recruitment Ltd Full time

    Position OverviewClient Relations CoordinatorSalary: £24-26,000 + Commission (OTE £30-32,000)Location: West LondonBSR Health Recruitment Ltd is collaborating with a prestigious beauty organization in search of a skilled Client Relations Coordinator to enhance their West London team.In this role, you will be instrumental in fostering a friendly and inviting...


  • London, Greater London, United Kingdom Fawkes & Reece London Full time

    Position Overview:We are seeking a dedicated Client Relations Coordinator to join our team at Fawkes & Reece London. This role is essential in ensuring effective communication and relationship management between our organization and the clients we serve.Key Responsibilities:As a Client Relations Coordinator, your primary duties will include:1. Acting as the...


  • London, Greater London, United Kingdom Citizen Relations Full time

    About the Role:Citizen Relations is seeking a highly organized and proactive Account Executive to join our Consumer practice. As a key member of the account team, you will provide support across a range of tasks, including administration, media relations, influencer marketing, coverage monitoring and reporting, writing and research.Key...


  • London, Greater London, United Kingdom Citizen Relations Full time

    About the Role:Citizen Relations is seeking a highly organized and proactive Account Executive to join our Consumer practice. As a key member of the account team, you will provide support across a range of tasks, including administration, media relations, influencer marketing, coverage monitoring and reporting, writing and research.Key...


  • London, Greater London, United Kingdom Alexander Lloyd Full time

    Client Relations CoordinatorAt Alexander Lloyd, we are collaborating with a prominent Employee Benefits consultancy that is experiencing significant growth, particularly within their Corporate Healthcare sector.Key Responsibilities:Assisting consultants with their healthcare programs.Serving as the primary contact for client inquiries and addressing any...


  • London, Greater London, United Kingdom Octopus Energy Full time

    Become a Key Player as a Client Relations Coordinator at Octopus EnergyPosition Overview:We are dedicated to facilitating a smooth transition to sustainable driving for both individuals and enterprises. We are looking for a Client Relations Coordinator to elevate customer satisfaction and redefine the landscape of client engagement. Join a rapidly expanding...


  • London, Greater London, United Kingdom One Avenue Group Full time

    One Avenue Group is seeking a friendly and committed Client Relations Coordinator to enhance our expanding operations team. This position presents a unique chance to influence the quality of hospitality and client satisfaction at One Avenue Group. You will collaborate with fellow Client Relations Team members and report directly to the Business Manager,...


  • London, Greater London, United Kingdom One Avenue Group Full time

    One Avenue Group is seeking a friendly and committed Client Relations Coordinator to enhance our expanding operations team. This position presents a unique chance to influence the level of hospitality and client satisfaction at One Avenue Group. You will collaborate with fellow Client Relations Team members and report directly to the Business Manager,...


  • London, Greater London, United Kingdom Nuffield Health Full time

    Client Relations CoordinatorNuffield Health | Full Time | 40 hoursAdministrative Support | Permanent | Competitive Salary, based on experience As a Client Relations Coordinator within our esteemed organization, the individual will be tasked with delivering a professional front desk service, efficiently addressing inquiries from both members and visitors. The...


  • London, Greater London, United Kingdom Downing Full time

    Client Relations CoordinatorNorth Acton – LondonFull-TimePermanentDowning is a prestigious developer, owner, and operator of tailored, high-end student housing, residential, and commercial properties throughout the UK. With over three decades of experience, we currently manage 13 operational student accommodation facilities in 9 major cities, alongside...


  • London, Greater London, United Kingdom SilverDoor Full time

    Key Responsibilities: Oversee daily inquiries and requests from travelers and current guests directed to the Client Relations team. Facilitate accommodation requests from clients. Coordinate with serviced apartment providers and relevant stakeholders to ensure guest requests are addressed promptly and to the highest quality. Manage modifications to...


  • London, Greater London, United Kingdom Breedon Group plc Full time

    About Breedon Group:Breedon Group plc stands as a prominent vertically-integrated construction materials organization operating across Great Britain, Ireland, and the USA. Our mission is to deliver superior materials and services tailored for the construction sector, underpinned by our dedication to safety, sustainability, and innovation. By joining Breedon,...


  • London, Greater London, United Kingdom British Land Full time

    Job Title: Client Relations Coordinator Department: Facilities Management LOCATION: Not specified REPORTING TO: Facilities Manager TYPE OF CONTRACT: Permanent ABOUT US At British Land, we are dedicated to developing and managing exceptional environments that yield positive results for all stakeholders sustainably. As a leading FTSE 250...


  • London, Greater London, United Kingdom British Land Full time

    Job Title: Client Relations Coordinator Department: Facilities Management LOCATION: Not specified REPORTING TO: Facilities Manager TYPE OF CONTRACT: Permanent ABOUT US At British Land, we are dedicated to developing and managing exceptional environments that yield positive results for all stakeholders sustainably. As a leading FTSE 250...


  • London, Greater London, United Kingdom British Land Full time

    Job Title: Client Relations Coordinator Department: Facilities Management LOCATION: Central Office REPORTING TO: Facilities Operations Manager TYPE OF CONTRACT: Permanent ABOUT US At British Land, we are dedicated to creating and managing exceptional environments that yield positive results for all our stakeholders sustainably. As a...


  • London, Greater London, United Kingdom British Land Full time

    Job Title: Client Relations Coordinator Department: Facilities Management LOCATION: Corporate Office REPORTING TO: Facilities Operations Manager TYPE OF CONTRACT: Permanent OUR MISSION At British Land, we are dedicated to creating and managing exceptional environments that yield positive results for all stakeholders sustainably. As a...


  • London, Greater London, United Kingdom British Land Full time

    Job Title: Client Relations Coordinator Department: Facilities Management LOCATION: Central Office REPORTING TO: Facilities Operations Manager TYPE OF CONTRACT: Permanent ABOUT US At British Land, we are dedicated to creating and managing exceptional environments that yield positive results for all our stakeholders sustainably. As a...


  • London, Greater London, United Kingdom British Land Full time

    Job Title: Client Relations Coordinator Department: Facilities Management LOCATION: Corporate Office REPORTING TO: Facilities Operations Manager TYPE OF CONTRACT: Permanent OUR MISSION At British Land, we are dedicated to creating and managing exceptional environments that yield positive results for all stakeholders sustainably. As a...