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Client Relations Coordinator

2 months ago

London, Greater London, United Kingdom British Land Full time
Job Title: Client Relations Coordinator
Department: Facilities Management

LOCATION: Not specified

REPORTING TO: Facilities Manager

TYPE OF CONTRACT: Permanent

ABOUT US

At British Land, we are dedicated to developing and managing exceptional environments that yield positive results for all stakeholders sustainably. As a leading FTSE 250 company with a robust financial standing and over £13 billion in assets, we offer a unique opportunity for personal and professional growth within a compact team of 600 employees.

Our diverse and enthusiastic workforce engages in some of the most innovative and sustainable projects across the UK, from premier office spaces in central London to top-tier retail developments. We foster a culture of shared success and encourage individuality, ensuring that every voice is heard and valued.

In our latest employee engagement survey, an impressive 93% of our staff expressed pride in being part of British Land.

ROLE OVERVIEW

As the Client Relations Coordinator, you will represent British Land and ensure a welcoming atmosphere for all stakeholders. Your role is vital to the seamless operation of our facilities, requiring effective communication, collaboration, and adaptability as each day presents new challenges.

KEY RESPONSIBILITIES
  • Provide assistance to the Administrative and Executive Assistant teams as needed.
  • Manage incoming calls, ensuring proper screening and transfer.
  • Exhibit outstanding customer service skills to staff and external visitors alike.
  • Serve as the primary contact for all inquiries related to the facilities.
  • Conduct daily hosting duties for all stakeholders.
  • Oversee the scheduling of meeting rooms using Resource Finder.
  • Respond to email inquiries and manage the information mailbox, directing emails to the appropriate departments.
  • Maintain the cleanliness and organization of the reception area.
  • Perform morning inspections of all meeting rooms.
  • Keep the internal and external phone directory updated.
  • Set up and assist with audio-visual equipment as needed.
  • Coordinate with Catering, Tech Support, and Mailroom teams to ensure timely setup for events.
  • Report any faults or missing equipment to the Service Desk.
  • Assist the Facilities Manager with various tasks, including logging helpdesk issues and organizing cleaning services.
CANDIDATE PROFILE
  • Exceptional interpersonal skills with a proactive attitude.
  • Strong telephone etiquette and effective written and verbal communication abilities.
  • Highly organized with keen attention to detail and the ability to prioritize tasks.
  • Familiarity with standard software applications, including Microsoft Office and Excel (training will be provided).
  • Reliable and punctual.
  • Excellent personal presentation.
OUR VALUES
Our values are integral to British Land; they connect us to our vision and strategy while promoting an inclusive and collaborative culture.

- Embrace your authentic self
- Listen and understand
- Collaborate for smarter solutions
- Build a sustainable future
- Deliver results efficiently

A REWARDING ENVIRONMENT

Our people are our greatest asset. The collaborative and passionate nature of our team is often cited as the reason for their job satisfaction. We offer competitive benefits that reflect our appreciation for our employees.

RECRUITMENT PROCESS

We are committed to an inclusive recruitment process that welcomes diverse candidates. For more information about our selection process, please refer to our corporate website.

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