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Client Relations Coordinator

3 months ago

London, Greater London, United Kingdom British Land Full time
Job Title: Client Relations Coordinator
Department: Facilities Management

LOCATION: Corporate Office

REPORTING TO: Facilities Operations Manager

TYPE OF CONTRACT: Permanent

OUR MISSION

At British Land, we are dedicated to creating and managing exceptional environments that yield positive results for all stakeholders sustainably. As a prominent FTSE 250 company with a robust financial standing and over £13 billion in assets, we empower our 600 employees to make significant contributions and advance their careers swiftly.

Our diverse and enthusiastic team tackles some of the most innovative and sustainable projects across the UK, from premier campuses in central London to leading retail developments, providing a fulfilling career path where you can influence your growth.

We value collective success and encourage individuality. If you seek an environment where your voice is heard and your ideas are valued, you are in the right place. Recent surveys show that 93% of our employees take pride in being part of British Land.

POSITION OVERVIEW

As the Client Relations Coordinator, you will represent British Land, delivering a premier welcome to all stakeholders. Your role is crucial in ensuring the seamless operation of our facilities, requiring effective communication, collaboration, and adaptability as each day presents unique challenges.

KEY RESPONSIBILITIES
  • Provide assistance to the Administrative and Executive Assistant teams as needed.
  • Manage incoming calls, ensuring proper screening and transfer.
  • Exhibit outstanding customer service skills to all staff and external visitors.
  • Serve as the primary contact for all inquiries related to the facilities.
  • Conduct daily hosting duties for all stakeholders.
  • Oversee the meeting room scheduling through Resource Finder.
  • Respond to email inquiries and manage the general information mailbox, directing emails to the appropriate departments.
  • Maintain the cleanliness and organization of the reception area.
  • Perform morning inspections of all meeting rooms.
  • Keep the internal and external phone directory updated.
  • Set up and assist with audio-visual equipment.
  • Coordinate with Catering, Tech Services, and Postroom teams to ensure timely setup for events.
  • Report any faults or missing equipment to the Service Desk.
  • Assist the Facilities Manager with various tasks, including logging helpdesk issues and organizing cleaning services.
CANDIDATE PROFILE
  • Exceptional interpersonal skills with a proactive attitude.
  • Strong telephone etiquette along with excellent written and verbal communication abilities.
  • Highly organized with keen attention to detail and effective time management skills.
  • Familiarity with standard software applications such as Microsoft Office, web browsers, and Excel; training on specific equipment will be provided.
  • Punctual and dependable.
  • Professional self-presentation.
OUR CORE VALUES
Our values define who we are at British Land; they connect us to our vision, purpose, and strategy, fostering an inclusive, positive, and collaborative culture.

- Embrace your authentic self
- Listen and empathize
- Collaborate effectively
- Innovate for the future
- Deliver results efficiently

A CULTURE OF REWARD

Our People - The reason many enjoy working here is the exceptional team. Our employees are talented, passionate, and collaborative. We recognize our people with competitive rewards; you can explore our industry-leading benefits on our website.

RECRUITMENT COMMITMENT

If you resonate with our values and are excited about our mission, we encourage you to explore opportunities with us. We are committed to providing an accessible and inclusive recruitment process.