Complaints Resolution Specialist

1 month ago


Runcorn, Halton, United Kingdom DCB Legal Ltd Full time
Complaints Handler

An exciting new opportunity has arisen for a skilled Complaints Handler to join a leading organisation in the debt recovery industry.

This is a full-time, permanent position based at our head office in the UK. The role involves investigating and resolving customer, client, and 3rd party complaints, bringing them to conclusion with a satisfactory resolution.

We are looking for a highly motivated and organised individual with excellent communication and problem-solving skills to join our team.

Key Responsibilities:

  • Investigate and resolve customer complaints in a timely and professional manner
  • Communicate effectively with customers, clients, and internal stakeholders
  • Work collaboratively with the team to achieve business objectives
  • Identify and implement process improvements to enhance customer satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

About Us:

DCB Legal Ltd is a leading provider of debt recovery services in the UK. We are committed to delivering exceptional customer service and achieving the highest levels of customer satisfaction.



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