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Claims Auditor

2 months ago

Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled Claims Auditor to join our team at Hastings Direct. As a Claims Auditor, you will play a critical role in ensuring the accuracy and efficiency of our claims processes.

Key Responsibilities
  • Develop a comprehensive understanding of our internal claims processes, new initiatives, best practices, and the impact of inefficient processes on customer service, leakage, and fraud.
  • Conduct robust, risk-based audits across these areas to identify areas for improvement.
  • Deliver balanced, accurate, and evidenced feedback to leadership and teams, highlighting strengths and areas for development, and providing solutions where required.
  • Identify areas for indemnity savings and take steps to deliver the financial benefits.
  • Manage root cause analysis for all complaints (including FOS) and recommend improvements to reduce complaints and increase renewal retention.
  • Effectively identify, manage, and report risk within your area of responsibility and enhance the risk management culture within your area.
Requirements
  • Claims experience and sound knowledge across Bodily Injury as a priority, with some knowledge across a few of the below areas (ideally around 3 others) minimum of 4 areas such as Customer Journey/FNOL, Own Damage, Total Loss, Intervention, Recovery, Third Party Liability, Credit Hire, Bodily Injury (MOJ/Fastrack/Complex), Household Claims.
  • Excellent problem-solving skills coupled with a proactive approach to work.
  • Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity.
What We Offer
  • An attractive salary based on experience (pay reviews also completed each year).
  • A flexible and hybrid working approach, with the option to work from home and in the office.
  • A competitive bonus scheme, with an annual 4Cs performance bonus.
  • Physical wellbeing support, including a healthcare cash plan.
  • Financial wellbeing support, including life assurance cover, income protection, and pension contribution matching.
  • Mental wellbeing support, including access to a mental health app, colleague assistance programme, and in-house mental health first aiders.
Our Culture

We focus on getting it right for our colleagues, customers, company, and community. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.