Internal Claims Auditor
3 weeks ago
We're seeking a meticulous Claims Auditor to develop and implement robust risk-based audits, ensuring operational efficiency and customer satisfaction.
Key Responsibilities:
- Develop a comprehensive understanding of internal claims processes, identifying areas for improvement and implementing corrective actions.
- Carry out thorough, risk-based audits to ensure compliance with regulatory requirements and internal policies.
- Deliver actionable insights and recommendations to leadership and teams, highlighting areas for development and improvement.
- Manage root cause analysis for complaints and recommend solutions to reduce complaints and increase renewal retention.
- Identify and mitigate risks within the claims area, promoting a risk-aware culture.
Requirements:
- Proven claims experience, with a solid understanding of claims processes, including customer journey, own damage, total loss, and third-party liability.
- Excellent problem-solving skills, with a proactive approach to work and a focus on delivering high-quality results.
- Strong analytical skills, with the ability to interpret data and identify areas of risk and opportunity.
We Offer:
- A competitive salary based on experience, with regular pay reviews.
- A flexible, hybrid working approach, with opportunities for remote work and collaboration.
- A comprehensive benefits package, including health insurance, pension contributions, and financial wellbeing support.
- Access to ongoing training and development opportunities, designed to support your career growth.
About Hastings Direct:
We're a digital insurance provider, committed to delivering exceptional customer experiences and driving business growth. Our 4Cs principles guide our approach, focusing on colleague, customer, company, and community.
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