Internal Claims Auditor
4 weeks ago
As an Internal Claims Auditor at Hastings Direct, you will play a critical role in ensuring the effectiveness and efficiency of our claims processes. Your primary responsibility will be to develop a comprehensive understanding of internal claims processes, new initiatives, best practices, and the impact of inefficient processes on customer service, leakage, and fraud.
Key Responsibilities
- Conduct robust, risk-based audits across claims areas to identify areas for improvement and provide balanced, accurate, and evidenced feedback to leadership and teams.
- Deliver actionable recommendations to enhance claims processes, reduce leakage and fraud, and improve customer satisfaction.
- Identify areas for indemnity savings and implement strategies to deliver financial benefits.
- Manage root cause analysis for all complaints, including FOS, and recommend improvements to reduce complaints and increase renewal retention.
- Effectively identify, manage, and report risk within your area of responsibility and enhance the risk management culture within your area.
Requirements
- Claims experience and sound knowledge across multiple areas, including customer journey, own damage, total loss, intervention, recovery, third-party liability, credit hire, bodily injury, and household claims.
- Excellent problem-solving skills, coupled with a proactive approach to work.
- Strong analytical skills, with the ability to interpret MI and identify areas of risk and opportunity.
What We Offer
At Hastings Direct, we believe in creating a culture that supports our colleagues and enables them to deliver good outcomes for every customer. As an Internal Claims Auditor, you will be part of a team that is passionate about delivering excellent customer service, reducing leakage and fraud, and improving claims processes. We offer a competitive salary, flexible working arrangements, a comprehensive benefits package, and opportunities for professional development and growth. If you are a motivated and experienced claims professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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