Senior Claims Auditor

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Job Summary

We are seeking a highly skilled Senior Claims Auditor to join our team at Hastings Direct. As a key member of our commercial claims team, you will be responsible for developing and implementing effective audit approaches to ensure the accuracy and efficiency of our claims processes.

Key Responsibilities

  • Develop a comprehensive understanding of our internal and supplier claims processes, including new commercial initiatives and best practices.
  • Design and implement relevant audit approaches to capture mechanisms that accommodate our changing business needs.
  • Manage relationships with senior personnel within each supplier to ensure effective scoping, attendance, agendas, and feedback.
  • Work with commercial teams, operational management, and senior leadership to identify remedial actions, track delivery, and take appropriate steps to achieve financial benefits.
  • Identify areas for indemnity savings, contract adherence, KPI/SLA adherence, and impacts on customer journey and outcomes.

Requirements

  • Strong background in auditing suppliers/outsourcers across technical claims areas, including motor claims and household claims.
  • Up-to-date technical knowledge of higher value bodily injury claims, credit hire, fraud, and property/household claims.
  • Strong stakeholder management experience, with the ability to influence and provide feedback.

What We Offer

As a Senior Claims Auditor at Hastings Direct, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package. You will also have access to ongoing training and development opportunities to help you grow in your career.



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