Risk Management Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Internal Claims Auditor Role

We're seeking a skilled Internal Claims Auditor to join our team at Hastings Direct. As a key member of our risk management team, you'll play a crucial role in ensuring the integrity of our claims processes.

Key Responsibilities:

  • Develop a comprehensive understanding of internal claims processes, new initiatives, best practices, and the impact of inefficient processes on customer service, leakage, and fraud.
  • Conduct robust, risk-based audits across these areas to identify areas for improvement.
  • Identify opportunities for indemnity savings and implement measures to deliver financial benefits.
  • Manage root cause analysis for all complaints, including FOS, and recommend improvements to reduce complaints and increase renewal retention.
  • Effectively identify, manage, and report risk within your area of responsibility, enhancing the risk management culture within your team.

Requirements:

  • Claims experience and sound knowledge across multiple areas, such as Customer Journey, FNOL, Own Damage, Total Loss, Intervention, Recovery, Third Party Liability, Credit Hire, Bodily Injury, and Household Claims.
  • Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity.

What We Offer:

  • Attractive salary based on experience, with annual pay reviews.
  • Flexible working arrangements, including hybrid working options.
  • Competitive bonus scheme, with opportunities for performance-based rewards.
  • Comprehensive benefits package, including life assurance, income protection, pension contribution matching, and access to financial wellbeing support.
  • 25 days annual leave, plus bank holidays, with the option to buy or sell one of your contracted weeks.

About Hastings Direct:

We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We're committed to nurturing our 4Cs culture and investing in our data and tech capabilities to drive growth and innovation.



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