Claims Process Specialist: Driving Efficiency and Risk Management
7 days ago
**About Us**
As a leading insurance provider, we're committed to delivering exceptional customer experiences. Our 4Cs culture emphasizes getting it right for colleagues, customers, company, and community. Join our team and contribute to our growth, development, and success.
**Job Overview**
As a Claims Process Specialist, you'll be responsible for developing a comprehensive understanding of internal claims processes, identifying areas for improvement, and implementing effective solutions. Key responsibilities include:
* Conducting robust, risk-based audits to ensure compliance and efficiency
* Delivering balanced, accurate, and evidenced feedback to leadership and teams
* Identifying areas for indemnity savings and implementing strategies to deliver financial benefits
* Managing root cause analysis for complaints and recommending improvements to reduce complaints and increase renewal retention
**Required Skills and Qualifications**
We're looking for individuals with claims experience and a strong understanding of customer journey, own damage, total loss, intervention, recovery, third-party liability, credit hire, and bodily injury. Excellent problem-solving skills, analytical abilities, and a proactive approach to work are essential.
**What We Offer**
As a Claims Process Specialist, you'll enjoy an attractive salary based on experience, flexible working arrangements, and a competitive bonus scheme. You'll also have access to a range of benefits, including physical and mental wellbeing programs, discounted healthcare, and a comprehensive pension scheme.
**Join Our Team**
At Hastings Direct, we prioritize diversity, equality, and inclusion. We welcome applications from all suitably skilled individuals, regardless of their background or personal characteristics. Our thorough referencing process includes credit and criminal record checks.
**Salary:** £45,000 - £60,000 per annum, depending on experience.
**Location:** Leicester, London, or Bexhill, with occasional office commutes.
**Job Type:** Full-time, hybrid role with flexible working arrangements.
**Benefits:** Attractive salary, flexible working, competitive bonus scheme, physical and mental wellbeing programs, discounted healthcare, comprehensive pension scheme, and more.
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