Business Support Specialist
5 days ago
Business Support Specialist - Contract Risk Management
About OtisAt Otis, we are committed to delivering exceptional service and support to our customers. As a Business Support Specialist - Contract Risk Management, you will play a critical role in ensuring compliance with our financial and contract policies.
Key Responsibilities- Review contractual clauses in line with the Service Contract Risk Assessment and advise Sales on contractual risk and compliance issues arising therefrom.
- Ensure all contract compliance checks are completed in accordance with Company requirements.
- Process new contracts through to booking in Service Contract Management system, in accordance with agreed KPIs.
- Provide support to Sales on contractual, process and systems queries on an ad-hoc basis.
- Maintain accurate and updated records on contract process status.
- Advise Sales on contract approvals, in line with Company requirements and Policies, Authorities and Rules.
- Assist in development and continual improvement of processes and standard work.
- Support Credit Control on contractual queries/disputes, including credit/impact analysis.
- Process post-contract changes using SCM system and following Company Policies.
- Support audits on an ad-hoc basis.
- Complete administrative tasks.
- Escalation of non-compliance contract issues that are non-standard to Team Leader to mitigate risks.
- Comply with all departmental procedures and standard work.
We are looking for a highly organized and detail-oriented individual who possesses excellent administrative skills. The ideal candidate will have:
- An elementary understanding of contract principles and policies.
- Excellent analytical and problem-solving skills.
- Ability to work accurately and efficiently in a fast-paced environment.
- Strong communication and interpersonal skills.
We offer a competitive salary package, including a base salary of £40,000 per annum, as well as opportunities for professional growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.
About the RoleThis is a full-time position based at our Grove Park location. You will be working closely with our Sales team to ensure seamless contract processing and compliance. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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