Key Account Executive

3 weeks ago


Barlborough, Derbyshire, United Kingdom Andy File Associates Ltd Full time £30,000 - £35,000

Andy File Associates Limited operates as a Recruitment Agency representing our client for this permanent opportunity.


Position Overview:
Title: Key Account Executive
Compensation: £35,000 plus monthly, quarterly, and annual performance bonuses

Are you an account manager or business development professional seeking growth and independence in your next career move? Our client, currently experiencing significant expansion, is eager to welcome new talent to their Sales & Marketing Team.

The main objective of this position is to nurture and grow both existing managed support clients and new business by working closely with them to comprehend their operational goals.

A strong rapport, both in-person and virtually, will be essential with the broader Sales and Marketing team, Project Team, and Service Desk to ensure that client needs are thoroughly understood and met.

This role demands exceptional organizational, communication, and relationship-building abilities.


Client Relationship Management:
  • Develop and sustain robust relationships with key clients to grasp their operational goals and IT needs through regular strategic review sessions.
  • Act as the primary liaison for strategic accounts.
  • Account Growth and Retention:
  • Formulate and execute strategic account plans to drive revenue growth and meet sales objectives.
  • Identify opportunities for upselling and cross-selling within current accounts to maximize client value.
  • Strategic Planning:
  • Collaborate with sales, marketing, and technical teams to align solutions with client requirements and industry developments.
  • Contract Management:
  • Keep precise records of contract specifics, service agreements, and client interactions using the company CRM system.
  • Facilitate onboarding for new clients, coordinating with the Service Desk and Project Team to set clear expectations from the outset.
  • Promote collaboration across internal departments to deliver outstanding customer service.
  • Effectively communicate with clients regarding service updates, new offerings, and industry insights.

Experience in strategic account management is essential.


  • Prioritize customer experience at all times.
  • Working Hours: Monday to Friday, 9 am – 5:30 pm (occasional overtime may be necessary to meet client needs).

Incentives:
Monthly individual bonuses and achievable quarterly and annual team bonuses

Work Arrangement:
Hybrid model, with Mondays designated as office days for the team, and Tuesday to Friday offering options for remote work and/or client site visits.

The Senior Leadership Team equips all employees with the necessary tools and support to enhance both personal and professional growth.

In addition to hosting quarterly company social events, there are initiatives to implement a 4-Day Working Week, even as a service provider, along with flexible working arrangements.

From employee recognition programs to health benefits and complimentary refreshments, our client values their team members.



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