Senior Director

1 week ago

Salford, Salford, United Kingdom TalkTalk Full time
About the Role

This is an exciting opportunity within TalkTalk for an entrepreneurial, commercial leader to define, implement and execute TalkTalk's commercial growth strategy.

You will have accountability for supplier and partner relationships, core commercial functions, customer lifecycle management, forecasting and planning.

Reporting to the Chief Financial and Commercial Officer for TalkTalk, the Commercial Director will own the commercial strategy, execute and influence through strong relationships both internally, to board level, and externally with our partners.

Key Responsibilities
  • Be data-driven and financially literate.
  • Negotiate commercial terms with suppliers and partners to optimize the overall commercial position for TalkTalk.
  • Develop and lead the Commercial Evaluation governance within TalkTalk, establishing a formal commercial evaluation process and defining the required inputs for items to be evaluated.
  • Lead a value management program to drive cost transformation across TalkTalk, challenging and improving up-front costs, retention costs, and recontracting costs.
  • Establish a virtual team to target customers with value-accruing deals and build a cohort-based approach to upsell and cross-sell.
  • Provide validated, bottoms-up volume forecasts across product and channel, driving and consolidating the quarterly planning process.
Success Metrics
  • Development of an enhanced and differentiated capability, enabling TalkTalk to deliver simple, reliable, affordable, and fair connectivity for everyone, while improving Gross Margin performance and creating unique economic/commercial advantages.
  • Development and ownership of a comprehensive and nimble planning framework, underpinned by detailed and accurate models, defining clear deliverables of volume, AMPU, and up-front cost.
  • Providing leadership and coaching to direct reports and team members.
Requirements
  • We're seeking a high-calibre individual with strong commercial acumen, negotiation ability, and excellent analytical and numeracy skills to support solid commercial decision-making for TalkTalk.

As a recognized Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve.

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