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Customer Service Representative

2 months ago

Crumlin, United Kingdom Klöckner Pentaplast Full time

About the Role:

Klöckner Pentaplast is a leading global manufacturer of rigid and flexible packaging and special films. We strive for sustainable protection of everyday products. Our customers are in various markets, including pharmaceuticals, food, and consumer goods. Our film products ensure products last longer and maintain their properties, contributing to safety, health, and consumer satisfaction.

Job Purpose:

As a Customer Service Advisor, you will guarantee a positive customer experience by promptly responding to customer requests, resolving concerns proactively, and ensuring timely order fulfillment.

Key Responsibilities:

  • Verify order accuracy and feasibility, including lead times and required documents.
  • Provide consistent and effective services to customers, including order management, problem-solving, and communication across various media.
  • Develop a commercial attitude, generating leads for the sales force and offering additional products when appropriate.
  • Communicate with line managers, representing customers fairly and accurately, and contributing to critical business processes.
  • Escalate errors, apply corrective measures, and propose actions to improve customer satisfaction.

Requirements:

The ideal candidate will have excellent communication skills, a commercial attitude, and the ability to work in a dynamic environment. You will be responsible for managing UK and Ireland customers, ensuring timely order fulfillment, and resolving customer concerns.