Deployment Project Executive

1 week ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled and experienced Deployment Service Delivery Team Lead to join our team at Allwyn UK. As a key member of our Deployment service delivery team, you will play a crucial role in managing the delivery of our services to retailers and ensuring the quality of our products and services.

Key Responsibilities
  • Process Optimization
    • Identify and recommend process improvements to optimize productivity and enhance the quality of outcomes.
    • Lead team members to implement relevant solutions to further optimize deployment delivery.
    • Foster strong relationships between project teams and relevant third parties to improve communication and progress against projects.
  • Implementation of Deployment Software
    • Work closely with data architecture teams and third-party project teams to ensure the build and test phase are well considered and align with deployment milestones.
    • Support the delivery requirements of deployment software, ensuring deployment delivery requirements are central to the software build.
    • Provide guidance and support to team members throughout the deployment planning process.
  • Risk Management
    • Identify potential risks and develop mitigation strategies.
    • Proactively address issues that may arise during the deployment planning process.
    • Work closely with our Enhanced Service Manager to ensure operational considerations are well planned and aligned to our retailer comms/engagement plans.
  • Reporting and Analysis
    • Work closely with Data Analysts to regularly prepare progress reports on deployment project teams' delivery.
    • Present storyboards and take ownership for service delivery performance, incidents, and retailer expectations.
Requirements
  • Experience and a track record of successful deployment projects from start to finish.
  • Experience of leading small teams/functions with a multi-skilled skill set.
  • Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders.
  • Experience in working collaboratively with internal and external team members while bringing the outside in in terms of knowledge and third-party specialists.
What We Offer
  • 26 days paid leave (plus bank holidays).
  • Annual bonus scheme.
  • 4 x Salary of Life Insurance.
  • Pension: we'll match your contribution up to 8%.
  • Single Private Health Cover.
  • £500 Wellness Allowance.
  • Enhanced parental leave (maternity and paternity).
  • Eye Care, Dental, and Cycle To Work schemes.

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