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Service Operations Team Supervisor
2 months ago
We are seeking a talented individual to join Addition+ as a Service Operations Team Supervisor. This is a remarkable opportunity to be part of a prominent organization recognized for its expertise in Retail and Digital E-commerce. Our mission is to enhance user experiences by ensuring that our services and products are readily available online, accessible from any device, at any time.
What You Will Experience
- Location: Flexible
- Salary: Competitive
- Industry: Gaming
- Employment Type: Full-time
Key Responsibilities of a Service Operations Team Supervisor
- Develop and execute strategies to enhance deployment efficiency and quality.
- Guide the team in optimizing service delivery and enhancing communication with external partners.
- Utilize the Deployment Management System (Site Tracker) to facilitate effective interactions with retailers.
- Oversee the successful execution of build and testing phases of deployment software in alignment with project timelines.
- Mentor and cultivate team members with a focus on growth and development.
- Collaborate with cross-functional teams to support deployment planning initiatives.
- Generate progress reports and take responsibility for service delivery outcomes.
Qualifications and Skills Required
- Proven experience managing successful deployment projects from inception to completion.
- Demonstrated ability to lead small teams with diverse skill sets.
- Track record of achieving KPIs and SLAs through effective team management.
- Strong background in customer service excellence, emphasizing outstanding service to clients and stakeholders.
- Experience working collaboratively with both internal and external teams, leveraging external expertise and knowledge.
What We Offer
- A supportive and dynamic work environment.
- Attractive benefits package.
For more information about the Service Operations Team Supervisor position, please apply below.
At Addition+, we are committed to fostering an inclusive workplace and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree to be added to our mailing list for future job opportunities. You can opt out at any time by contacting our team.
