Care Operations Leader

3 weeks ago

Southall, Greater London, United Kingdom Hestia Housing Support Full time

About Hestia Housing Support

At Hestia, we are committed to our core principles and strive to cultivate a fair, diverse, and inclusive workplace.

We offer a variety of services, including support for Domestic Abuse, assistance with Modern Slavery, care for Mental Health & Complex Needs, and services related to Criminal Justice.

Role Overview

As a Care Operations Leader at Hestia, you will be instrumental in our Mental Health & Complex Needs service. Your responsibilities will encompass:

  • Overseeing all facets of client care, support, accommodation, and the execution of regulated activities in compliance with CQC standards.
  • Ensuring the provision of a consistent, high-quality, client-centered, and recovery-oriented service that is co-created with service users, aligning with Hestia's mission, values, and strategic goals.
  • Effectively managing and executing the operational policies of the project within the relevant legislative framework.
  • Leading the management of the Registered Care Home in accordance with CQC regulations.

Key Responsibilities

  • Developing, implementing, and reviewing an annual business plan for the service that aligns with organizational strategic objectives and service delivery requirements.
  • Creating and maintaining a dynamic risk register, implementing mitigation strategies, and regularly reviewing identified risks.
  • Demonstrating leadership in the management of the Registered Care Home, ensuring compliance with CQC regulations.

Qualifications and Skills

To excel in this position, candidates should possess:

  • A Level 5 qualification in health and social care or an equivalent credential.
  • Proven experience in leading and managing a team, with the ability to inspire and empower staff to effect positive change for individuals.
  • Demonstrable experience in managing services for individuals with complex mental health needs and an understanding of the associated challenges.
  • Empathy for service users and a proactive approach to supporting recovery.
  • Managerial experience in recruitment, onboarding, supervision, performance appraisal, and staff development.
  • Strong housing management experience.
  • Experience in budget management and adherence to financial policies and procedures.
  • Excellent communication skills, both verbal and written.
  • The ability to analyze performance data and make informed recommendations for improvement.
  • A solid understanding of and commitment to implementing effective practices in Equality, Diversity, and Inclusion.

Our Commitment to Diversity

We are dedicated to fostering a diverse and inclusive workforce and value the unique skills, abilities, and experiences that individuals from various backgrounds bring to our organization.

Disability Confident Employer

Hestia is proud to be recognized as a disability confident employer, committed to the employment and career advancement of individuals with disabilities.

We offer a guaranteed interview scheme for all applicants with disabilities who meet the essential criteria for the role.

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