Client Support Specialist

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Client Support Specialist - Leading Global Dining Brand

This position requires in-office work.

This is a fixed-term role.

About Our Client:

As a Client Support Specialist for a prominent global dining brand, you will join a vibrant team dedicated to delivering an outstanding customer experience. You will manage customer inquiries and concerns through various channels, ensuring a diverse and engaging workday. Our client is a well-known and esteemed brand that prioritizes exceptional customer interactions, and we strive to uphold this standard while collaborating closely with them to enhance our services and customer engagement.

Key Responsibilities:

Representing the brand with pride Addressing and resolving customer inquiries and issues through multiple communication methods Guaranteeing that every interaction reflects top-notch customer service, placing the customer at the forefront of every discussion Acting as the initial point of contact for current or prospective customers Meeting performance targets for daily customer interactions

Required Qualifications:

Experience in the dining sector, particularly within large chain establishments, is a plus but not mandatory A genuine enthusiasm for providing excellent customer service An empathetic approach to handling customer inquiries and issues Proficient social service etiquette, with the ability to adapt communication styles to suit individual customers Strong verbal and written communication abilities Background in a customer-facing role Resilience in managing and resolving customer complaints effectively A collaborative team-oriented mindset Competent IT skills Flexibility, professionalism, motivation, and a willingness to learn Self-driven with the capability to handle objections effectively

Work Schedule and Location:

Full-time position - 40 hours weekly Shift hours are 13:00-22:00, five days a week

About Ventrica:

Ventrica is an innovative and rapidly growing customer management firm that provides outsourced customer support for a variety of prestigious brands. We have received numerous accolades for our effective use of technology and excellence in customer service, reflecting our commitment to quality and client satisfaction.



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