Italian Luxury Client Support Specialist

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Italian Luxury Client Support Specialist

Overview of the Role:

In this position, you will collaborate with individuals who possess a true enthusiasm for our clientele, our exclusive collections, and our brand ethos. We embrace diversity and inclusivity in our workplace.

We seek highly motivated client support specialists who are willing to exceed expectations.

You will have a solid grasp of what exceptional client service entails and will be able to provide this seamlessly.

As a member of our team, you will be dependable, punctual, and adaptable, recognizing that achieving excellence and meeting the high standards required involves preparation and a commitment to 'going the extra mile'.

Furthermore, you will possess outstanding communication abilities, both written and spoken.

With products that have achieved global acclaim, collaborating with prestigious brands could be the next milestone in your professional journey.

Our client support team is dedicated and strives to elevate our customers' experiences with us.

Key Responsibilities:

  • Maintain a positive and proactive attitude
  • Serve as the primary contact for all client inquiries
  • Act as a brand ambassador for your assigned client
  • Deliver exceptional client service via phone, email, web chat, and social media
  • Ensure that the client remains central to every interaction

Required Qualifications:

  • Previous experience in retail
  • Background in a luxury environment
  • Experience in sectors such as Beauty, Cosmetics, or Fashion
  • A genuine passion for providing outstanding client service with an empathetic approach
  • Excellent social service etiquette, with the ability to adapt your communication style to suit each client
  • Strong written and verbal communication skills
  • Ability to work effectively within a team
  • Proficient IT skills
  • Flexibility, professionalism, ambition, and a willingness to learn
  • Exceptional attention to detail and organizational skills
  • Proficiency in English at a C2 level

Language Proficiency:

  • Fluent in Italian, both written and spoken

Educational Background:

While not mandatory, the following qualifications are advantageous:

  • Graduation from the Fashion Retail Academy
  • Studies in Communication fields such as Marketing, PR, or Advertising
  • Qualifications as a Make-up Artist
  • Credentials in Dermatology or Skincare

Working Hours:

  • Full-time position – 40 hours per week
  • Core working hours are between 09:00-18:00, Monday to Friday (with extended hours during peak periods)


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Job Summary:Ventrica is seeking a highly skilled and experienced Luxury Brand Ambassador to join our team. As a Luxury Brand Ambassador, you will be the first point of contact for all customer queries and will provide product advice to our valued client Byredo.Key Responsibilities:Provide exceptional customer service across various channels, including...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Job Summary:Ventrica is seeking a highly skilled and experienced Luxury Brand Ambassador to join our team. As a Luxury Brand Ambassador, you will be the first point of contact for all customer queries and will provide product advice to our valued client Byredo.Key Responsibilities:Provide exceptional customer service across various channels, including...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom C&M Travel Recruitment Full time

    Job Title: Senior Travel ConsultantJob Summary: We are seeking an experienced Senior Travel Consultant to join our team at C&M Travel Recruitment. As a Senior Travel Consultant, you will be responsible for providing exceptional customer service to high-end clients, tailoring personalized travel itineraries, and maximizing revenue through expert knowledge of...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About VentricaVentrica is a leading provider of customer experience solutions, dedicated to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking a highly skilled and experienced Italian Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for all customer...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About VentricaVentrica is a leading provider of customer experience solutions, dedicated to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking a highly skilled and experienced Italian Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for all customer...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Global Restaurant Brand This position requires on-site work. This role is a fixed-term contract. About Our Client: As a Client Support Specialist for our esteemed global restaurant client, you will join a vibrant team dedicated to delivering an outstanding customer experience. You will manage customer inquiries and issues...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Leading Global Dining Brand This position requires in-office work. This is a fixed-term role. About Our Client: As a Client Support Specialist for a prominent global dining brand, you will join a vibrant team dedicated to delivering an outstanding customer experience. You will manage customer inquiries and concerns...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Leading Global Food Service Brand This position requires presence in our designated office location. This role is a fixed-term contract. About Our Client: As a Client Support Specialist for a prominent global food service brand, you will join a vibrant team dedicated to delivering an outstanding customer experience. You...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Global Dining Brand This position requires working from our designated office location. This is a fixed-term contract for a duration of 6 months. About Our Client: As a Client Support Specialist for a renowned global dining brand, you will join a vibrant team dedicated to delivering an outstanding customer experience. Your role...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Leading Global Food Service Brand This position requires you to operate from our designated office. This is a fixed-term role. About Our Client: As a Client Support Specialist for a renowned global food service brand, you will join a vibrant team dedicated to delivering an outstanding customer experience. You will manage customer...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Premium Client Relations Specialist Overview of the Role: In this position, you will collaborate with individuals who possess a sincere enthusiasm for our clientele, our exclusive offerings, and our brand ethos. We embrace diversity and inclusivity in our team. We seek highly motivated client relations specialists who are willing to exceed...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Premium Client Relations Specialist Overview of the Role: In this position, you will collaborate with individuals who possess a true enthusiasm for our clientele, our exclusive offerings, and our brand ethos. We embrace diversity and inclusivity in our workplace. We seek highly motivated client relations specialists who are willing to exceed...

  • Luxury Travel Advisor

    4 weeks ago


    Southend-on-Sea, Southend-on-Sea, United Kingdom C&M Travel Recruitment Full time £25,000 - £30,000

    Luxury Travel Advisor OpportunityAn exceptional opportunity has arisen for a Luxury Travel Advisor to join a prestigious independent travel agency. This role focuses on curating bespoke travel experiences for discerning clients.Salary: Competitive base salary plus performance-based bonuses.Key Responsibilities:Deliver an unparalleled level of service to...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Adecco Full time £24,000 - £26,000

    Position Overview:As a Client Training Support Specialist, you will play a crucial role in delivering exceptional service to our clients. This position is designed for individuals who are dedicated to enhancing customer experiences and fostering strong relationships.Contract Details: - Type: Permanent - Schedule: Full Time, Monday to FridayKey...

  • Parts Advisor

    7 days ago


    Southend-on-Sea, Southend-on-Sea, United Kingdom The Recruitment Solution (London) Ltd Full time

    Job DescriptionJob Title: Parts Advisor - Luxury BrandCompany: The Recruitment Solution (London) LtdJob Type: Full-timeLocation: EssexAbout the Role:We are seeking an experienced Parts Advisor to join our client's luxury brand dealership in Essex. As a Parts Advisor, you will be responsible for dealing with trade and retail customers, supplying parts to the...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About the Role:Ventrica is seeking a highly ambitious and customer-focused individual to join our team as a Luxury Brand Ambassador. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our luxury brand values.Key Responsibilities:Provide outstanding customer service across...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About the Role:Ventrica is seeking a highly ambitious and customer-focused individual to join our team as a Luxury Brand Ambassador. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our luxury brand values.Key Responsibilities:Provide outstanding customer service across...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About the Role:Ventrica is seeking a highly ambitious and customer-focused individual to join our team as a Luxury Brand Ambassador. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our luxury brand values.Key Responsibilities:Provide outstanding customer service across...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About the Role:Ventrica is seeking a highly ambitious and customer-focused individual to join our team as a Luxury Brand Ambassador. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our luxury brand values.Key Responsibilities:Provide outstanding customer service across...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor - Ventrica At Ventrica, we are committed to transforming waste into sustainable energy solutions. Our mission is to ensure that every business can contribute to a greener future by recycling their waste effectively. Key Responsibilities: Maintain a proactive and positive attitude in all interactions Serve as the primary...