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Client Support Specialist

2 months ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Customer Service Advisor - Ventrica

At Ventrica, we are committed to transforming waste into sustainable energy solutions. Our mission is to ensure that every business can contribute to a greener future by recycling their waste effectively.

Key Responsibilities:

Maintain a proactive and positive attitude in all interactions Serve as the primary contact for customer inquiries Meet and exceed performance targets Act as a brand representative for our clients Deliver exceptional customer service consistently Exhibit strong communication skills in all exchanges Ensure customer-centric conversations Schedule oil collection and delivery appointments for existing clients Assist the sales team in onboarding new clients

Responsibilities Include:

Processing orders and scheduling collections through outbound calls Handling inbound calls for general inquiries, feedback, or issues Managing customer accounts and identifying upselling opportunities Negotiating pricing and retaining client relationships Providing high-quality service while fostering long-term customer relationships Ensuring customer satisfaction at all times Collaborating with the sales team to effectively onboard new clients Responding to inquiries via email and other communication channels professionally Documenting customer feedback and performance metrics Keeping customer records updated in the CRM system for accuracy

Required Qualifications:

Proven experience in a target-driven environment Strong background in B2B customer service A genuine passion for providing excellent customer service with an empathetic approach Exceptional communication skills, both written and verbal Ability to negotiate effectively with various stakeholders Team-oriented with a collaborative spirit Proficient in Microsoft Office, Excel, and CRM software Self-motivated, professional, and proactive with a strong desire to learn Excellent attention to detail and organizational skills Capability to perform basic mathematical calculations efficiently

Working Hours:

Full-time position – 40 hours per week, Monday to Friday, from 09:00 to 18:00.