Product Support Specialist

1 day ago


SouthendonSea, Southend-on-Sea, United Kingdom Career Moves Full time

Job Summary

Career Moves is seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will work within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations.

About the Role

The Product Support Analyst will work with our clients to provide consultative guidance on best practices and product setups, troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate. You will also be responsible for effectively communicating technical resolutions, workarounds, and product confusions to the sales and account team.

Key Responsibilities

  • Build technical knowledge and expertise in various Facebook advertising products
  • Provide consultative guidance to sales teams and external clients on best practices and Facebook product setups
  • Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or debugging
  • Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
  • Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met
  • Identify opportunities to optimize and automate workflows and support processes

Requirements

  • Experience in the Digital Advertising and/or Technology industries
  • Experience with troubleshooting and ticket escalation
  • Experience translating technical concepts and solutions to non-technical audiences
  • Experience of using advertising technologies such as pixels, ad servers, auctions and delivery
  • Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs

What We Offer

Career Moves offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to helping our clients succeed in the digital advertising space.



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