Hospitality Operations Manager

3 weeks ago


North West London, United Kingdom Bartlett Mitchell Full time

About Us: We are a distinguished contract catering organization, recognized for our commitment to excellence and customer satisfaction. Our dedicated team serves a vast clientele, ensuring high-quality food service across multiple locations.

Position Overview: We are in search of an accomplished Operations Manager to oversee our catering operations in the London region. This pivotal role involves ensuring the effective delivery of services while maintaining our high standards.

Key Responsibilities:

  • Manage daily operations of catering venues in the London area, ensuring adherence to company standards.
  • Develop and implement strategic initiatives to enhance operational efficiency and profitability.
  • Lead and mentor site managers and staff, promoting a culture of collaboration and continuous improvement.
  • Track performance through key performance indicators (KPIs) and financial metrics to identify areas for enhancement.
  • Work closely with sales and marketing teams to create innovative solutions that drive business growth.
  • Establish and nurture strong client relationships, addressing their needs promptly and professionally.
  • Ensure compliance with health, safety, and food safety regulations across all locations.
  • Conduct regular site assessments to evaluate operational performance and identify improvement opportunities.
  • Effectively manage budgets and resource allocation to meet financial objectives.

Qualifications: The ideal candidate will possess a degree and a minimum of 5 years of experience in a large corporate contract catering environment. A strong passion for food and exceptional customer service, coupled with outstanding communication and leadership skills, are essential for success in this role.

Benefits:

  • An annual day off for your birthday
  • Monthly masterclasses with renowned chefs
  • Fully funded development courses ranging from levels 2 to 7
  • Discounts and cashback at various retail and leisure outlets
  • Cycle-to-work scheme
  • Paid time off to volunteer at a charity of your choice
  • Complimentary lunch every workday
  • 24/7 access to mental health support resources
  • Enhanced parental leave benefits
  • Paid leave for fertility treatments
  • Support for grandparents welcoming new family members

Explore our comprehensive benefits and more on our company website.


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