Restaurant Operations Manager

5 days ago

West London, United Kingdom Change Hospitality Full time

We are seeking a dedicated and experienced Restaurant Floor Supervisor to join the team of Change Hospitality in a supervisory role. As a key member of our team, you will work closely with the Restaurant Manager to oversee the day-to-day operations on the restaurant floor, ensuring that guests receive exceptional service.

A big focus of this role will be to assume responsibility for the wine service within the Restaurant, you don't have to be a Sommelier but a solid base knowledge would be an advantage.

**Key Responsibilities:**

  • Work closely with the Restaurant Manager to ensure the smooth running of operations
  • Oversee the wine service within the restaurant
  • Supervise the restaurant team during service
  • Train and mentor new staff members, ensuring they understand their roles and responsibilities
  • Ensure the quality of service provided to guests and address any issues or concerns promptly
  • Assist with inventory management, including ordering supplies and maintaining stock levels
  • Collaborate with the kitchen staff to ensure timely and accurate food preparation and delivery

**Requirements:**

  • WSET Level 2 + would be an advantage
  • Previous experience in a supervisory role within a quality restaurant
  • Strong leadership and communication skills
  • Excellent customer service skills
  • Ability to multitask and work well under pressure
  • Flexibility to work evenings, weekends, and holidays as needed

If you are a motivated individual with a passion for hospitality and leadership, we would love to hear from you.

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